Maître Paysagiste
Certification
Certified landscapers are recognized for their high level of client satisfaction. They are rigorously selected by a committee based on the quality of their work and their reputation within the industry.
Evaluation Criteria
All members must successfully pass the annual evaluation to obtain and maintain their Maître Paysagiste certification.
Site safety, compliance, and cleanliness
Each year, our experts conduct site visits to ensure compliance with the highest industry standards. During these visits, the site manager answers several technical questions to validate their mastery of BNQ standards.
Photos of the site are then reviewed by an independent committee of three landscaping experts. They assess site safety, cleanliness, and compliance, and provide feedback to ensure rigorous follow-up.
Client Satisfaction
Two satisfaction surveys are sent to Maître Paysagiste clients: the first one upon project completion and the second one a year after the project is delivered.
These surveys cover several key aspects, including the quality of advice provided, adherence to the contract and deadlines, quality of work completed, and warranties offered by the contractor. The results are then compiled into an evaluation report specific to each member.
10 Maître Paysagiste Commitments
Employees must be fully familiar with the 10 Maître Paysagiste commitments. During the site visit, the evaluator meets with the site manager and the team to assess their understanding of the values associated with the certification.
This exchange ensures that the Maître Paysagiste commitments are well understood, embraced, and applied by the entire team.
Compliance with Standards
All Maître Paysagiste members must be certified by the APPQ (Association of Professional Landscape Contractors of Quebec), meaning they have successfully passed the BNQ standards exam and are expected to stay up to date with current regulations.
During the evaluation, three technical questions are asked to the site foreman during the annual site visit, and the results are recorded in their evaluation report. These questions and answers were developed by the committee of landscaping experts.
Engagement and Awareness
Members commit to participating in events organized by Maître Paysagiste, promoting knowledge sharing and professional development. Their attendance and involvement at these events are factored into their overall evaluation.
The 10 Maître Paysagiste Commitments
- 01Maintain excellent communication with the client
- 02Ensure site cleanliness and safety
- 03Respond promptly to client requests
- 04Take direct action as the owner when required
- 05Provide a detailed estimate and/or contract
- 06Surround yourself with competent, respectful, and courteous staff
- 07Inspire and advise based on client expectations and emerging trends
- 08Respect appointments and project timelines
- 09Honour warranties within a reasonable timeframe
- 10Hold APPQ certification and comply with BNQ technical standards
The Maître Paysagiste Advantage
APPQ Certification Required
All Maître Paysagiste companies hold certification from the Association of Professional Landscape Contractors of Quebec (APPQ).
No unapproved cost overruns
Our landscapers will provide you with a detailed estimate and contract for your project.
On-time project delivery
Your yard matters to us, just like your satisfaction. That’s why your landscaper is committed to meeting the deadlines provided at the start of your project.
Easily envision your future outdoor space
A custom landscape plan will be created for your project before we break ground.
Skilled and professional team
Our teams are carefully selected and trained throughout the year to meet your needs and expectations.
Transparent communication at every step
Your dedicated project manager ensures fast and attentive responses to all your requests.
Outstanding customer service
You’ll have the opportunity to evaluate your landscaper once the work is completed. They are committed to delivering excellence in order to uphold their status as a Maître Paysagiste.
A thorough and integrated quality control process
Your landscaper may receive an unannounced evaluation visit at any time during your residential project, ensuring top-quality service at all times.